At Lab Diamonds London we have a 3 day return request policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We have the final decision on wether or not we deem your refund request reason warrants a refund. We will let you know the final decision via email response to your initial refund request email or via telephone. Item sizes are clearly listed on our products, be sure to check measurements before making purchases, refunds and exchanges are not provided to customers whom purchase incorrect sizes (for example, if buyer purchases a size 6 ring yet they are a size 8 we will not exchange or refund, again, we will not exchange or refund for this reason.

All jewellery sizes are listed correctly, Please choose correct measurements before purchasing or message us for more information regarding sizes before purchase as we will not refund for incorrect size choice. Alternnatively, you can view our size giude video in our blog section of website at the bottom of our home page.

To start a return, you can contact us at info@LabDiamondsLondon.com. If your return is accepted, we’ll send you instructions on how and where to send your package, payment of return shipping cost must be made by you the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@LabDiamondsLondon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have extensive quality control over our products and even double check items before packaging / shipping out to clients.

Return Costs

If we do decide to grant your request for return, we will not cover costs for return shipping, we will also deduct initial shipping costs from the refund amount. For jewellery returns... additional costs may be deducted from the refund total to cover re polish expenses.

Exceptions / non-returnable items
We do not accept returns or exchanges whereby customers purchase items which are incorrect size for example 'they find that the items are too big or too small, because all items are carefully measured and measurements are clearly described and it is the buyers responsibility to measure themselves correctly before making a purchase..

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (after refund request/return approval) and once the return is accepted, make a separate purchase for the new item or we will simply send out agreed exchange item/items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please do not return items until your refund request has been approved via email. Purchases under £42.00 will not be refunded unless approved during the refund request process. Refunds that are approved can have charges such as re-polishing of jewellery costs as well as shipping costs deductions.